DEVELOPMENT IN TELEPHONE SERVICE
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On June 12, 1879, the parent Bell company sent out photographs and a circular describing 'our No. 1 standard central office strip switch arranged for seventy-five circuits.'
In November, 1881, Mr. T. D. Lockwood said:
In 1881 came the first of the multiple switchboards. This innovation was arranged for grounded and later for metallic circuits, and was designed to eliminate many of the causes tending to slow down the service. Under the previous system each operator was compelled to act as information bureau, and subscribers called by name rather than by number. The introduction of the mutiple board made necessary the assignment of numbers to subscribers, and many an urgent request to call by number rather than by name. Thus the multiple-board operator made connections only in response to requests giving numbers. If complaints were made or information requested, the caller was quickly switched to the information desk presided over by a special operator. In the same manner the toll calls were handled at a toll